Tier 2- Helpdesk Tech

Employment Type

: Full-Time


: Customer Service/Call Center

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Volt 124 Tier-2 Technician 124 Spokane, WA SUMMARY We are seeking an individual with broad experience for a local client in Spokane, WA. Essential Job Functions Provide initial Tier II remote support of existing deployed systems in accordance with team standard practices. Includes, but is not limited to Computer and server software and hardware upgrades, troubleshooting and repair POS equipment upgrades, troubleshooting and repair Citrix troubleshooting and repair Specific and internally developed applications Provide support for approved end-user devices. Provide support for legacy devices and hardware under the guidance of existing team members. Following ITIL best practices, engage in Incident Management and Request Fulfillment. Provide world-class end-user support of desktop applications such as Microsoft Office, Citrix, and specific and internally-developed applications. EducationExperience 2-year technical degree or 2-yearsrsquo applicable experience ITIL experience preferred Point-of-sale softwarehardware experience preferred Required Skills Communication - written and oral Team Work ndash groups of various sizes and backgrounds Time Management ndash deadlines, presence, etc. Pressure Management ndash acting quickly and decisively Technical Understanding - analytical and common programs Customer Service ndash focus on and respect of the customer Licenses or Certificates CompTIA A+ (Preferred) Physical and Mental Abilities Problem Solving ndash reducing incidents Ability to lift up to 25 pounds Please note the following This is a W2 only position. Direct inquiries only. No 3rd party submittals please. This position is not available for Corp-to-Corp. This position is not available for Associate Vendors. Volt offers a candidate referral bonus, please inquire for more details. (Conditions and restrictions apply) Volt is an Equal Opportunity Employer.
Associated topics: assist, assistance, front desk, help, information technology, information technology support, service, support specialist, technician iii, technician iv

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