VCA Alderwood Companion Animal Hospital is a thriving, six-doctor practice open 7 days per week. We see everything from wellness exams and routine surgeries to urgent cases and hospitalized patients. Despite being a larger practice, we maintain strong client relationships and a family practice feel in all that we do. We need candidates with very strong client service skills who enjoy working with people and their pets. Evenings and weekends are a requirement of this position, experience in a veterinary clinic setting is a plus!
Client Service Representative F/T and P/T
We are seeking experienced Client Service Representatives to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
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