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In this position you will have the following responsibilities:
Use in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature.
Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary.
Work with internal and external teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities.
Demonstrate service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.
Apply standards, concepts and theories related to technical discipline to provide solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.
Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders.
Lead project teams as needed.
Synthesize data, information, and knowledge to analyze multiple approaches/solutions to issues or problems.
Collaborate with peers to create and maintain standard team specific documentation. Lead maintenance and improvement of documentation standards.
Identify, manage, and communicate issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause.
Understand and translate the business needs into system design alternatives, configuration and workflow validations.
Facilitate and coordinate the development and analysis of complex test plans. Act as a resource during testing and upgrades; coordinate with appropriate individuals.
Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results.
Plan and coordinate downtime, change management, maintenance, and upgrades. Perform capacity planning and vendor management.
Ability to travel as required.
Perform rotational on-call responsibilities.
Required qualifications for this position include:
Bachelor's Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience OR equivalent education/experience.
Epic Certification within 90 days upon hire
4 years Epic Certification with 4 years build experience.
7 years build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience).
Preferred qualifications for this position include:
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
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