Referral Services Specialist PSJH

Employment Type

: Full-Time


: Miscellaneous

In this position you will have the following responsibilities:

  • Specialists are responsible for client account troubleshooting and daily reporting of case handling (opened, in progress, closed).

  • Responsible for monitoring and performing collections (A/R) on clients past due accounts.

  • Handle all aspects of the process with the highest customer service (internal and external).

  • Make appointments and/or coordinate with facilities/clinics to provide timely appointments.

  • Communicate effectively via phone, e-mail, chat, instant message, etc.

  • Document patient contacts and referral information; track and follow-up on open action items timely.

  • Become knowledgeable of Patient Engagement Center processes and technology, including a phone system, health information system (Epic), provider directory, and customer relationship management (CRM) system.

  • Participate in department continuous quality improvement processes, and takes ownership for ongoing performance development.

  • Maintain a sense of pride and ownership for the program and care of each patient.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Communicate and coordinate with colleagues to get answers or assistance when necessary.

  • Respond promptly to patient and physician office referral requests or inquiries via phone, fax, online.

  • Comfortable providing patients with travel directions, parking information.

  • Maintain confidentiality of all interactions.

  • Qualifications:

    Required qualifications for this position include:

  • Bachelor’s degree (BA) in a healthcare associated field required OR equivalent education/experience.

  • Three (3) years of experience working in the medical field.

  • Three (3) years of experience interacting with and engaging customers virtually over the phone.

  • One (1) year of experience of Electronic Medical Records and processing medical referrals.

  • Preferred qualifications for this position include:

  • Five (5) years of customer service experience.
  • About the department you will serve.

    Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

    Our Mission

    As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

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