RN Call Assist

OptumCare in Everett, WA

  • Industry: Healthcare - Nursing - Registered Nurse (RN/BSN/ASN)
  • Type: Full Time
  • Compensation: $79,810.00 - 112,530.00 / Year*
position filled
The Call Assist department is seeking an Registered Nurse (RN) to join there team full time located in Everett, WA.

The schedule is Monday-Friday 3pm-10pm

The RN functions as an integral member of the healthcare team to deliver exceptional patient care by providing telephone triage assessment to patients by using state of the art telecommunications, information technology and approved protocols.

The RN is responsible for:
  • Utilizing clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
  • Documenting calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
  • Documenting all inquiries according to department standards for legal/statistical purposes
  • Problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process.
Preferred Experience and RN Credentials:
  • Telephone/Call Center Nursing experience preferred
  • Minimum of three to five years experience in a clinical setting (Med/Surg, critical care, ER, etc.), Case Management preferred, disease management, home health, discharge planning, utilization review, patient education and telephonic nursing.
  • Current Washington State licensure required
  • Current BLS certification required
  • American Academy of Ambulatory Care Nursing (AAACN) preferred

Associated topics: ambulatory, asn, bsn, coronary, mhb, nurse rn, psychiatric, recovery, registered nurse, surgery

* Estimated salary


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