Supervisor, Retail - National Park Inn (Rochester)


: $34,810.00 - $44,580.00 /year *

Employment Type

: Full-Time


: Non-Executive Management

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Under direction of Manager, provide excellence in the gift shop and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales. Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner. Manage the lodge in the absence of the Manager.


  • Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all tasks daily.
  • Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the units staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staffs development.
  • Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same.
  • Ensure complete guest satisfaction at all times. Handle guests complaints and solve them according to customer service standards and completing sales on register.
  • Maintain store displays daily through stock rotation, cleaning, and organizing.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of units equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene.
  • Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
  • Assist management team with inventory procedures as directed.
  • Perform opening and/or closing procedures.
  • Maintain awareness of safety issues, and report them immediately to your manager.
  • Receive and verify quantities of food stock and merchandise, organize and stock store, set displays.
  • Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports.
  • Performs such other related duties as directed or required.

  • High School Diploma or GED equivalent preferred. Bachelors or Business Degree preferred.
  • ServeSafe Manager and MAST/TIPS Certifications required.
  • National Park gift shop and/or food service experience strongly preferred.At least 1-2 years of experience in retail.
  • Demonstrated talent for interacting with a wide variety of people.
  • Able to learn and use POS system including computerized cash register and credit card terminal.
  • Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Withstanding temperature extremes in indoor and outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.

  • Food service and retail POS (Point of Sale) systems including cash register, credit card terminaland inventory control system.
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Required Personal Protective Equipment (PPE) used: goggles, gloves, cut gloves, mitts.
  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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