Manager, Retail - Sunrise

Employment Type

: Full-Time


: Retail


Manager, Retail - Sunrise

Ascending to 14,410 feet above sea level, Mt. Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore!Throughout the season we have regularly scheduled activities and day trips with transportation provided for associates, including trips to nearby adventures or cities like Seattle to visit Pike Place or catch a Mariners game! Employees with vehicles are only a short 2 hour trip away from exploring many destinations like Portland and Seattle on their own.

Because of our unique location, room and board are provided to associates who do not live in one of our surrounding communities at a very low-cost via payroll deduction. Laundry facilities are provided at each dorm unit at no cost to employees. Employee meals are served in Employee Dining Rooms.We can also accommodate a limited number of RV units. All RV's must be fully self-contained - no camper shells/vans, etc. 

Do you naturally reach out to help others, including guests and co-workers? Are you excited by the opportunity to live in a remote and beautiful location? Are you willing and able to work hard? If so, we want to hear from you!


The Sunrise Manager is responsible for all aspects of unit operation and floor management, including merchandise,equipment, and property to facilitate fulfillment of financial goals, companyincentives and client standards. Maintaina consistently high standard of guest service, cleanliness, product presentation,and cost control. Supervise Retail Lead and Retail Clerks to ensuretasks are completed in a friendly, safe and efficient manner.


  • Monitor, problem solve, and direct workers to ensure efficient and safe completion of all food and retail tasks daily
  • Train, on-board, and schedule staff
  • Regularly evaluate store floor visually for stock “holes” and respond appropriately
  • Communicate regularly and professionally with numerous people including General Manager, Warehouse Manager, and Retail Ops Manager to ensure efficient deliver and supply of all retail items
  • Participate in management and safety meetings and National Park Service inspections
  • Under guidance of General Manager and Retail Ops Manager, participate in and give working direction for pre and post season setup / tear down of gift shops, and maintain store to standards set by Retail Coordinator 
  • Manage staff appropriately to enforce standards and minimize personnel conflicts 
  • Ability to maintain department records such as schedules, payroll, deposits, and daily cash reports 
  • Performs such other related duties as directed or required

  • High School Diploma/GED required. Bachelor’s or Business Degree preferred.
  • At least 3 years of experience in related management required. National Park gift shop experience strongly preferred; six months retail supervision experience strongly preferred.
  • Computer proficiency with the ability to utilize MS Word, Excel, and Photoshop.
  • Demonstrated talent for interacting with a wide variety of people.
  • Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
  • Lifting, carrying, climb steps regularly, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly. 
  • Withstanding temperature extremes in indoor/outdoor environments. 
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
  • Physical presence at the job site is essential to perform job duties. 

  • Retail POS (Point of Sale) system including cash register and credit
    card terminal, combination safe
  • Typical office equipment (computer, fax, telephone, copier, scanner, among others)
  • Required Personal Protective Equipment (PPE) used: gloves and goggles.

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