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What We Are About:
Are you the type of person who enjoys solving technology problems, finding the solution to the missing piece of information and is someone who never gives up? If so our Illumio support organization is looking for someone like you to join our world class team. We are committed to delivering exceptional support to our ever-growing install base of global customers spanning the Finance, Legal, and SaaS space. Our Adaptive Segmentation Platform plays a critical role in securing their information, data, and ongoing success so your ability to quickly identify and resolve problems will be key. We are searching for senior support professionals who can demonstrate an ability to think outside of the box whilst working under pressure. Daily you will be working with customers, account teams, and our internal software developers to create solutions that address problems encountered in the field. We can offer you exposure to cutting edge security technology with an exciting company, working alongside like-minded people who enjoy making a difference, sharing their knowledge and experiences, and building something truly great.
What You Will Accomplish:
The SRE team is a growing team that partners closely with Engineering, Support, and IT. We are responsible for the design, deployment, and continuous operation of the Illumio ASP cloud ecosystem.
You will take our existing platform to the next level with CI/CD, automated diagnostics/scaling/healing, and more.
You will work on a team responsible for a blend of architecture, automation, development, and application administration.
You will develop and deploy solutions from the infrastructure, to the network, and application layers, on public cloud platforms.
You will exercise new product features before they're delivered to our customers (we dogfood heavily).
You will ensure our SaaS platform is available and performing, and that we can notice problems before our customers.
You will build the tools to improve speed, confidence and visibility of our SaaS deployments.
You will help build security into every step of the software & infrastructure life cycle.
You will collaborate with Support and Engineering on customer issues, as needed.
You will participate in a periodic on-call rotation (Workload sustainability is important - we don't want anyone burning out.)
If you're Seattle-based: You will travel to our headquarters in Sunnyvale, CA periodically, and as necessary to work together face to face and help build our presence in Seattle.
What You Will Bring:
The drive to solve traditional operations problems through automation.
Enjoy learning new tools, and languages.
Enjoy a collaborative environment.
A high attention to detail.
A strong customer focus.
The ability to dig deep into infrastructure and code to solve problems.
A Bachelors in Computer Science, Engineering, MIS, or experience in software engineering or a related field
A DevOps mentality
An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication
Experience deploying, tuning, and maintainingLinux-based, highly available, fault-tolerant web platforms in public cloud providers such asAWS, Azure, and GCP
Familiarity with a modern programming language. Experience with or a willingness to learn Ruby, Python and Linux shell scripting
Familiarity with common monitoring, log aggregation and metrics gathering platforms (Icinga, Sensu, Splunk, Telegraf/InfluxDB, et al.)
Familiarity with common database systems such as MySQL,PostgreSQL, Redis, or similar
Familiarity with common configuration management & orchestration tools. Experience with or willingness to learn Chef, Ansible, and AWS services & APIs
Experience speaking at industry conventions or meetups (Monitorama, SREcon, VelocityConf, DevOpsDays, etc.)
Who We Are
Illumio, the leader in micro-segmentation, prevents the spread of breaches inside data center and cloud environments. Enterprises such as Morgan Stanley, BNP Paribas, Salesforce, and Oracle NetSuite use Illumio to reduce cyber risk and achieve regulatory compliance. The Illumio Adaptive Security Platform uniquely protects critical information with real-time application dependency and vulnerability mapping coupled with micro-segmentation that works across any data center, public cloud, or hybrid cloud deployment on bare-metal, virtual machines, and containers.