Appliance Repair Technician II - Seattle, WA

Employment Type

: Full-Time


: Miscellaneous


Goodman Networks is a leading field services company with 2,000 network and electronics technicians, serving customers across the nation. We provide 'white glove,'​ last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:

MACE Technician II’s are responsible for in-home repair andmaintenance of residential appliance products.

Essential andPrimary Functions:

  • Diagnose, repair, and maintain appliances in accordance with applicable manufacturers specifications
  • Dismantle and reassemble appliances to diagnose and troubleshoot problems
  • Advise and educate customer regarding use and care of appliance
  • Ability to work independently
  • Provide technology service and support to customers
  • Ensure the highest level of customer satisfaction
  • Ability to work with HAZMAT materials and with Acetylene torches
  • Educate about benefits and sell to customers add-on sales products
  • Other Functions
  • Inspects vehicle pre- and post-trips
  • Monitor the timely maintenance and repair of the vehicle
  • Use provided handheld device to handle and close assigned work orders
  • Continuously learns about relevant new technology
  • Goodman Networks considers applicants for all positionswithout regard to race, color, religion, creed, gender, national origin, age,disability, genetic information, marital or veteran status, or any otherlegally protected status. 


    Minimum JobRequirements:

  • 2 years of experience with in-home residential major appliance repair & service experience
  • 1 year of experience of sealed system repair
  • Multi-brand experience
  • At least 18 years of age and legally authorized to work in the United States
  • High school diploma or GED required
  • Minimum Knowledge,Skills and Abilities:

  • Possess a valid driver license
  • Working knowledge of hand tools and power tools
  • Working knowledge of an Acetylene torch
  • Working knowledge of HAZMAT materials
  • Basic computer skills and comfortable operating electronic devices
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Available to work a flexible schedule (weekends / holidays / evenings)
  • Certificates,Licenses, Registration and Requirements:

  • At least 18 years of age and legally authorized to work in the United States
  • High school diploma or GED required
  • All States:
  • EPA 601 Type I Certification is preferred
  • Physical Demands:
  • Able to lift to 80 lbs. on a regular basis
  • Comfortableworking in customers’ homes
  • Comfortableworking outdoors and driving in all types of weather conditions

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