IT Field Service Technician II

Excell in Olympia, WA

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $117,810.00 - 164,280.00 / Year*
position filled
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
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* * * Contract to Hire Opportunity * * *
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We?re looking for an IT Field Support Technician to provide daily dispatch for break-fix repair services for desktops, laptops, and printers in Olympia, WA. Candidates must live in the area of zip code 98501.
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The work schedule will be Mon-Fri, 9 am-6 pm or Tues-Sat or Wed-Sun, 9 am-6 pm. Must be flexible for weekend hours.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required
Overview:
  • Technician will travel to each client?s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under general supervision
Required Qualifications:
  • 3+ year(s) of experience supporting desktops, laptops, and printers
  • Customer service skills required
  • CompTIA A+ or Lexmark certifications preferred
  • Strong customer skills, ability to learn detailed processes, and technical skills
  • Interpersonal skills needed to interact with a wide range of users and environments
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • May require an Associate Degree or equivalent
  • Reliable transportation and a valid driver?s license required
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W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell ? Supports Equal Employment Opportunity** eXcell ?, a division of CompuCom? Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit? .

Associated topics: customer service, diagnose, equipment, maintenance, maintenance mechanic, malfunction, mechanical, millwright, repair, service technician

* Estimated salary


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