Engagement Manager - Seattle

Deloitte in Seattle, WA

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Engagement Manager - Seattle You've heard it before: digital has changed everything. We're all more connected, more informed, more interactive. We have more opportunity, but also more risk. Brands that want to succeed in this new world need a different kind of partner - one that tears down the traditional model of creative, tech, and business services-in-silo. That's what Digital Customer is here to do. We don't just apply digital technology. We use it to uncover solutions for the most complex enterprise challenges to transform the customer journey. Digital Customer delivers a unique combination of our firm's consulting capabilities, industry expertise and trusted methodologies, paired with cutting-edge creative prowess. Together, we offer the best parts of a creative agency and a strategic IT consultancy. From advanced preconfigured solutions and methodologies, to brand building and campaign management, Digital Customer offers end-to-end solutions that ultimately bring power to the way our clients engage with their customers-wherever they are on their journey. We view every project through three lenses: strategy, technology, and creative. With any project we take on, we know that the value of our client's brand is in our hands. They demand solutions that mitigate risk, provide business value, and improve brand engagement. Digital Customer helps clients balance the allure of emerging technologies with the realities of their business, the essence of their brand, and the needs of their customers. This helps us to deliver beautiful, functional solutions that meet-and exceed-our clients' needs. Work you'll do An Engagement Manager (EM) will be responsible for developing, maintaining and growing client relationships and leading project teams from project planning through execution, while specifically managing the day to day design and implementation of mobile/digital solutions. The EM will effectively identify and solve project-related problems that are technical, business and resource specific. Facilitates brainstorming sessions, project kick-offs, sprint planning, and retrospectives/post-mortem. Works with cross-functional teams to identify and enact continuous improvements to the project-delivery process. Engagement Managers are expected to contribute to the organization's growth and development in a variety of ways, including: Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk Client Management: Manage expectations and day to day interactions with executive clients and sponsors Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices The team Digital Customer Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets. Professionals will serve our clients through the following types of work: •Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities •Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video •Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models •Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption •DigitalMix | an integrated set of platforms to enable business re-platforming Required Qualifications: Five plus years relevant consulting or industry experience in mobile, user experience, digital or ecommerce Minimum 2 years of experience managing technology engagements Experience leading a team of direct reports Willingness to travel up to 30% At least 1 year of experience in developing or managing iPhone, Android or enterprise-class applications Understanding of how handset handsets are architected and interact with networks Subject matter expert in mobile technologies and software project methodologies Scrum certification or experience Project Management Professional (PMP) certification or other project/program management training Experience leading pursuit or sales team Experience leading a team of direct reports Strong oral and written communication skills, including presentation skills Strong problem solving and troubleshooting skills Ability to work both independently and as part of team Willingness to mentor junior staff Strong analytical and technical skill Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Limited immigration sponsorship may be available How you'll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals. kwdeldigsocialusa kwdeldigallddusa - provided by Dice

You may be interested in these similar jobs!
Authorization Representative
Orthopedic Physician Associates in Seattle, WA

Authorizations Representative Orthopedic Physician Associates, a premier orthopedic practice minutes from downtown Seattle, is looking for a full tim…

Read More
PL01 and PL02 Plumber Technician and installer - sign on bonus
Eco Electric in Tacoma,Federal Way, WA

Come be apart of something bigger then just a job! We are looking for experienced journeyman and residential plumbers to join our ambitious comp…

Read More
Sr. Program Manager, Employee Engagement in the Community
Amazon in Seattle, WA

The Amazon in the Community team is seeking a passionate, innovative Senior Program Manager who is extraordinary at getting stuff done. You will supp…

Read More
Greater Seattle Site Operations Manager
Bristol-Myers Squibb in Seattle, WA

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on h…

Read More
Engagement Manager
Infosys Technologies in Redmond, WA

Role Engagement Manager Auto req ID 51164BR Domain Hi -Tech Skillset Domain|Sales|Sales Execution Country USA State / Region / Province Washington Wo…

Read More
Project Manager Clinical and Infrastructure
selsoft in Seattle, WA

Title: Project Manager Location: Seattle, WA Duration: 3 Months Contract Job Description This is a senior Project Manager role with a PMP certificati…

Read More
JPC - : QA Automation_ Seattle, WA Contract / Fulltime
Avtech Solutions in Seattle, WA

Greetings from Avtech solutions!! We have an opening for "QA Automation" requirement for one of our client engagement, below is the job description. …

Read More
JPC - 2063-2073-7113 : QA Automation_ Seattle, WA Contract / Fulltime
Avtech Solutions in Seattle, WA

Greetings from Avtech solutions!! We have an opening for "QA Automation" requirement for one of our client engagement, below is the job description. …

Read More
ARL Program Manager - The Americas, West Coast
Facebook in Seattle, WA

BACK TO JOBSSince 2010, the Facebook Analog Research Lab (ARL) has existed as a creative space for design and art making. It was founded on passion a…

Read More
Clinical and Infrastructure Project Manager
Kforce Inc. in Seattle, WA

RESPONSIBILITIES: Kforce has a client, a Seattle, Washington (WA) based healthcare organization is looking to backfill a Project Manager through the …

Read More
Senior Product Manager
Cella in Seattle, WA

Our client in the non-profit space is seeking a Senior Product Manager to join their team in Seattle, WA!Senior Product Manager Responsibilities: Ser…

Read More
Marketing Manager, Engagement
Highspot in Seattle, WA

About HighspotHighspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic g…

Read More