Credit Balance Specialist

DaVita in Tacoma, WA

  • Industry: Financial Services - Insurance - Others
  • Type: Full Time
  • Compensation: $74,130.00 - 119,080.00 / Year*
position filled
Credit Balance Specialist - Tacoma, WA - Corporate Business Office!
Are you ready to take your skills and expertise, work in a fun environment where you truly know that you, and the work you perform, absolutely make a difference at the end of the day? Are you at the point where you want to experience that the company you work for is genuinely a Community First, and a Company Second?! If so, then you've come to the right place!
While you'll be able to show off your administrative and support skills in this role, you'll also have the opportunity to show case any Excel skills that you've learned over the years. If you happen to have experience with medical billing or revenue cycles, that's icing on the cake for us! And, oh, did we mention that you'll be able to grow in your current skills or learn new ones by assisting on an occasional team project? It's nice to know that you can take charge of your career and learn something new along the way to get to the next level.
Credit Balance Specialists support the execution of refunds and overpayment retractions, think creatively to re-design processes and help to make processes and day to day work more efficient. A day can include digging deep to discover the root cause of unusual payer behavior, or reading through all of the reports and metrics they could ever want. Credit Balance Specialists also collect, review, analyze and report out on data to other exciting DaVita teams such as Cash Applications, Finance, and Core Accounting!
Review credit balances in billing system for governmental and non-governmental payers
Take appropriate steps according to department policies to resolve credit balances, including but not limited to requesting a refund check or recoupment from the payer and adjustment of the balance
Track refund requests, recoupment requests, and adjustment requests
Participate in quality assurance reviews and training as assigned
Provide feedback as requested about various aspects of Credits Team such as workload, policies, procedures and training needs
Assist in the completion of accurate and timely CMS-838 Medicare reports
Participate in department projects as requested
Other duties and responsibilities as assigned
Work overtime with little or no notice as needed
Attend team meetings, phone conferences, and training as needed
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
High school diploma or equivalent required
Experience working with electronic billing and A/R systems preferred
Intermediate computer skills and proficiency in MS Word, Excel, and Outlook required
Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions
Able to work autonomously with minimal supervision and within a team and to foster a positive work environment
Demonstrated time management skills and ability to handle multiple priorities and tasks with shifting time frames and meet deadlines; self-starter with high degree of initiative, urgency, and follow through
Demonstrated exactness in attention to detail and strong organizational skills
Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly and effectively especially to audiences who may not be familiar with technical information
Demonstrated ability to work well with cross-functional groups and field operators
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company
Approachable and open
Demonstrated ability to work effectively with others in a group environment
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
1423 Pacific Ave, Tacoma, Washington, 98402, United States of America
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

* Estimated salary

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