REMOTE CERNER PRODUCTION SUPPORT ANALYST

CTG in Olympia, WA

  • Type: Full Time
REMOTE CERNER PRODUCTION SUPPORT ANALYST

United States



Healthcare IT



Mar 05, 2020Post Date



20201191Requisition #



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CTG is seeking Cerner Production Support Analysts for a remote support opportunity.







Job responsibilities will include:



* Provide application support services for all Cerner Millennium Clinical modules, including Powerchart, SurgiNet, PharmNet, FirstNet, Scheduling and others.



* Troubleshoot user errors and provide timely and high quality customer service



* Answer users' "how to" questions, and provide users with documentation and job aids as appropriate



* Monitor error queues and resolve issues reported



* Complete daily application maintenance tasks as assigned



* Document issues and solutions



* Participate in the day to day tracking and follow-up on issues and questions of daily operations.



* Validate and support system testing efforts



* Work with client users and functional teams as needed



* Escalate issues to the vendor as needed, and monitor vendor tickets for resolution



* Utilize the ticket management system to track issue status and work volume



* Participate in a 24/7 after hours on call rotation



* After an initial Knowledge Transfer period of 2 to 4 weeks at the client site, work will be performed remotely.







REQUIRED SKILLS:



* 1-2 years' experience in production support for a variety of Cerner Millennium modules



* Excellent troubleshooting skills, with the ability to communicate resolutions to customers



* Prefer prior experience working remotely to provide production support



* In depth knowledge of clinical workflows preferred



* These are Tier 2 support positions - analysts should have strong troubleshooting skills and some knowledge of the Cerner application



* Build work will only include documented, repeatable tasks like adding materials management items and adding docs to the portal







Please apply online or for immediate consideration, please send your resume to ...@CTG.com





CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. Today, we provide comprehensive information, technology, and business solutions that address critical challenges for clients in high-growth industries in North America and Western Europe. Backed by a proven track record of reliable delivery, CTG fosters long-term client relationships and trust, which allows us to develop strategic insights that maximize client investments and competitive advantage. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.



Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.



CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.



CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

* Job Function: Business Analysis

* Education Level: Bachelor's Degree (?16 years)

* Work Remote: Yes

* Travel: No

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