Lateral Emergency Communications Dispatc...
Employment Type: Full-Time
Minimum Qualifications: EDUCATION & EXPERIENCE REQUIREMENTS: High school diploma or GED. Two (2) years of call taking or dispatching experience in a Public Safety Dispatch Center utilizing a Computer Aided Dispatch System. Working knowledge of Microsoft Office Outlook and Word. Data entry skills with speed and accuracy; ability to type 40 wpm with accuracy. LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS: Valid driver's license. Obtain and maintain ACCESS Level I or II certification within six (6) months of hire date. Obtain CPR and Emergency Medical Dispatch (or equivalent) certifications within one (1) year of hire date.
Please review the Hiring Standards brochure for further details on hiring standards, to include temporary or permanent disqualifiers.
Desirable Qualifications: Three (3) years of call taking or dispatching experience in a combined 9-1-1 Communications Center. Criteria Based Dispatching (CBD) certification. Prior work experience utilizing VESTA telephone systems and Integraph Public Safety Computer Aided Dispatch (CAD). A Central Computerized Enforcement Service System (ACCESS) I or state equivalent certification upon hire date. Knowledge of Benton County, Franklin County, and Walla Walla Fire District #5 streets, locations, and landmarks. Excellent oral communication skills to include a clear and confident speaking voice with good diction. Demonstrated background providing excellent customer service with tact, patience and courtesy while maintaining a calm and professional demeanor with callers' who may be verbally abusive, emotionally upset, uncooperative or frightened.
Supplemental Information: Final selection will be made based on qualifications, skills testing, and an oral board interview process. Be advised that prior to working in this position for the City, and on a regular basis while employed in this position, you are required to obtain and maintain certification in use of state and federal law enforcement databases and/or to be granted access to City facilities that house confidential criminal justice information.
Final candidate(s) selected will be required to successfully complete and pass a comprehensive background/reference process to include: SAR testing, integrity interview, fingerprinting, polygraph, psychological evaluation, and a pre-employment physical examination (including drug/alcohol screening) commensurate to the position.
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