Lateral Emergency Communications Dispatc...

Employment Type

: Full-Time


: Miscellaneous

  • High school diploma or GED.
  • Two (2) years of call taking or dispatching experience in a Public Safety Dispatch Center utilizing a Computer Aided Dispatch System.
  • Working knowledge of Microsoft Office Outlook and Word.
  • Data entry skills with speed and accuracy; ability to type 40 wpm with accuracy.

  • Valid driver's license.
  • Obtain and maintain ACCESS Level I or II certification within six (6) months of hire date.
  • Obtain CPR and Emergency Medical Dispatch (or equivalent) certifications within one (1) year of hire date.

  • Please review the Hiring Standards brochure for further details on hiring standards, to include temporary or permanent disqualifiers.
    Desirable Qualifications:
  • Three (3) years of call taking or dispatching experience in a combined 9-1-1 Communications Center.
  • Criteria Based Dispatching (CBD) certification.
  • Prior work experience utilizing VESTA telephone systems and Integraph Public Safety Computer Aided Dispatch (CAD).
  • A Central Computerized Enforcement Service System (ACCESS) I or state equivalent certification upon hire date.
  • Knowledge of Benton County, Franklin County, and Walla Walla Fire District #5 streets, locations, and landmarks.
  • Excellent oral communication skills to include a clear and confident speaking voice with good diction.
  • Demonstrated background providing excellent customer service with tact, patience and courtesy while maintaining a calm and professional demeanor with callers' who may be verbally abusive, emotionally upset, uncooperative or frightened.

  • Supplemental Information: Final selection will be made based on qualifications, skills testing, and an oral board interview process. Be advised that prior to working in this position for the City, and on a regular basis while employed in this position, you are required to obtain and maintain certification in use of state and federal law enforcement databases and/or to be granted access to City facilities that house confidential criminal justice information.

    Final candidate(s) selected will be required to successfully complete and pass a comprehensive background/reference process to include: SAR testing, integrity interview, fingerprinting, polygraph, psychological evaluation, and a pre-employment physical examination (including drug/alcohol screening) commensurate to the position. 

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