On-Call Coordinator - Solanus Casey Center
Employment Type: Full-Time
OverviewPROGRAM DESCRIPTION:The Solanus Casey Center (SCC) serves people experiencing homelessness and/or poverty that are looking for resource assistance. SCC is managed by the SCC Coordinator in collaboration with a team of volunteers who welcome visitors, listen to their expressed needs, respect each individual for where they are at, and respond with available resources, including identification and transportation assistance. They assist visitors with internet searches, phone calls, and resource materials; and help provide them with vouchers, bus tickets, and Department of Licensing assistance. SCC is located at St James Cathedral and operates Monday-Thursday 1:00-4:00pm.POSITION DESCRIPTION:The On-Call Coordinator provides backup coverage to the SCC Coordinator and is responsible for managing SCC in the absence of the SCC Coordinator. The On-Call Coordinator also assists with ongoing administrative tasks and data entry.ResponsibilitiesMajor Duties and ResponsibilitiesPromote and model the ministry of presence with all visitors, volunteers and staff.* Welcome and provide hospitality to visitors.* Foster an attitude of support and non-judgment toward visitors, volunteers, and staff.* Maintain an inviting space and treat all visitors with dignity, respect and courtesy.* Foster an environment that supports diversity.Ensure smooth operations of the Center and provide administrative support.* Ensure cleanliness and order in all Center areas.* Ensure prompt opening and closing of Center for visitors according to established schedule.* Secure all records and monetary resources (bus tickets, vouchers, gift certificates).* Prepare Accounts Payable requests and daily check record for Accounting.* Enter visitor data into database and ensure files are organized and kept confidential.Center Provide advocacy-based support, information and referral, and crisis intervention to visitors.* Maintain updated local resource materials for onsite use.* Oversee disbursement of monetary resources in accordance with SCC budget.* Provide minimal case management for visitors needing longer term services.* Provide crisis intervention to visitors and engage outside emergency personnel as needed.Responsible for the team of volunteers on-site before, during and after Center's open hours.* Ensure all policies and procedures are adhered to by volunteers.* Ensure safety for volunteers and visitors and take the lead during incidents and emergencies.* Supervise and support volunteers while allowing them to work independently with visitors.* Assist volunteers with accessing Center resources and their collaboration with other staff/entities onsite.* Ensure internet/e-mail access for volunteers to assist visitors.Work collaboratively with St. James Cathedral staff, Catholic Community Services staff, and other stakeholders.* Ensure all entities know the Center's hours and all hours are kept as scheduled.* Ensure all entities are familiar with Center's Policies and Procedures.* Communicate any changes to all entities.General Responsibilities:* Maintain accurate record of hours worked and turn in timesheets and mileage reimbursement on schedule.* Attend trainings required of employees and staff and supervisory meetings as scheduled.* Contribute to the mission of Catholic Community Services.* Contribute to and support a positive, team-oriented work environment.* Perform other job-related duties as assigned.QualificationsMinimum Qualifications: (Qualifications which applicants must possess to be considered for the position.)* Experience working (paid or volunteer) with people experiencing homelessness.* Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, disability, domestic violence, and poverty.* Experience with crisis intervention and de-escalation.* Experience working with volunteers.* Good computer skills, including Microsoft Office Suite.* Ability to track a simple budget and work within budget constraints.* Ability to manage confidential information.* Ability and willingness to work a flexible schedule as needed.* Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.* Willingness to learn and work within an environment.* Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.* Criminal history background checks are required prior to employmentCatholic Community Services and Catholic Housing Services is an Equal Opportunity EmployerPlease let us know if you need special accommodations to apply or interview for this position.
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