GENERAL SUMMARY Primary role of the IT Specialist includes co-administration technical support to one of Capstone's external customer locations. Execute projects coordinate between Capstone external company and other vendors about IT-related infrastructure and development. Requires travel to the customers location one or more days every week. Secondary responsibilities include serving as primary backup to Capstone's IT Systems Administrator on the internal systems network. Role also includes other IT consulting as requested by internal dataPARC team on customer projects. RESPONSIBILITIES Provide IT consulting and co-administration for a large manufacturing plant Required to travel to customer site one or more days per week and provide remote support on an as needed basis. Provide backup IT administration for Capstone Technology Provide IT consulting for dataPARC customers as needed from requests triggered by dataPARC Support Engineering teams. Maintain Active Directory, network services, monitoring solutions and server hardware. Provide technical support to company s internal end-users Install and configure new end-user hardware, software, and peripherals Install configure servers and storage hardware, software, and operating systems. Including (Server 2008 R2, 2012, 2012 R2, 2016) using server hardware, VMWare ESXi Hyper-V. Create in-depth documentation of processes and system configuration Monitor, troubleshoot and resolve issues with hardware, software, and networking Provide maintenance and support for Microsoft Active Directory Microsoft Exchange Process control equipment Office 365 Microsoft Dynamics CRM Microsoft SQL Server Microsoft IIS SwitchesRouters ShoreTel VoIP Phone System Monitors servers, DASNAS storage and related systems for performance and reliability and availability. Ensures that all systems are kept current with regard to patch levels and backups (ArcServe) are performed in timely manner. Responsible for system uptime, troubleshooting and problem resolution efforts Plan and execute IT projects as directed by management Perform other duties as assigned by management Be available on-call or weekends as necessary Communicate effectively with internal and external customers demonstrating a high level of confidentiality and respect ORGANIZATIONAL RESPONSIBILITY STATEMENT In addition to the job-specific responsibilities listed above, all employees are expected to support and model Spectris Code of Business Ethics and support Spectris Values Absolute Integrity, Empowerment, Customer Focus, Restless Innovation, and High Performance. Employees will be held accountable for knowledge and effective application of these principles. A copy of the COBE can be found at . REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Server Administration - Windows Server 2008, 2012 and 2016 Desktop Support - Windows 10 Mid-level Active Directory knowledge Mid-level Networking experience routers, switches, cabling, wireless Mid-level server virtualization experience (VMware vSphere Hyper-V) Strong communication skills Strong troubleshooting skills Fast learner Strong documentation and organization skills Ability to work independently Positive attitude Strong attention to detail and follow through Ability to use appropriate independent judgment to make decisions Ability to learn and apply organization policy and procedure Highly self-motivated and directed PREFERRED QUALIFICATIONS Relevant IT Certifications (MCSA, MCITP, CCNA, A+, Network+, etc.) Experience with Microsoft Dynamics CRM Microsoft SQL administration IP Telephony PowerShell scripting knowledge REQUIRED EDUCATIONEXPERIENCE 4+ years relevant IT experience in a network server administration role SUPERVISORY RESPONSIBILITY This position does not have supervisory responsibility. Associated topics: equipment, infrastructure, ip, maintain, maintenance, satcom, satellite, system specialist, system technician, technician
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