Customer Success Director


: $134,140.00 - $134,140.00 /year *

Employment Type

: Full-Time


: Executive Management

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In late 2018, we raised a Series B round of $20MM and we need more help on our Customer Success team! Botify offers a fun, fast paced learning environment with a great culture. We look for people who are curious, team-spirited, ambitious and who want to grow with us. We are seeking a Customer Success Director in Seattle to drive success for our customers by owning all related activities and outcomes across the board. As a subscription-based SaaS company, Customer Success is at the heart of our long-term growth and sustainability. We will only continue to succeed as long as our customers see massive value from our service. You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business. Your impact: Drive Customer Success activities and outcomes; increase renewal rates and reduce churn, identify opportunities to cross and up-sell, and drive new business growth through greater advocacy and reference-ability Influence future lifetime value through higher product adoption and overall health scores Inspire and create company-wide culture of Customer Success Drive company-wide definition of ideal customer and develop company-wide customer feedback loop Be the customer s voice across teams by partnering with Sales, Marketing, Product, and Finance teams Your qualifications: You are someone with a data-driven mindset, strong empathy for customers, and a passion for revenue and growth You have the ability to manage influence through persuasion, negotiation, and consensus building You possess an analytical and process-oriented mindset, coupled with excellent communication and presentation skills Your experience: You possess a relevant Bachelor s degree (preferably in Computer Science or a related field) You have 8 (or more) years experience in customer-facing organizations (preferably enterprise technology in Customer Success) You have a combined background of post-sale and sales experience You hold a deep understanding of value drivers in recurring revenue business models
Associated topics: business, business growth, business management, business planning, channel partner, client, customer, franchise owner, inside sales, territory manager * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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