Quality Assurance Call Monitor (Call Center)

Employment Type

: Full-Time


: Miscellaneous

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Quality Assurance Call Monitor (Call Center)

As a Quality Assurance Call Monitor at Assurant, Inc., you will monitor the quality and performance of our call center representatives. Your attention to detail, organizational and communication skills is unmatched by others. Your ability to analyze and provide accurate feedback is a key driver for keeping our business in compliance.

What you’ll do:

  • Monitor the quality and performance of our call center representatives.
  • Review and score collector calls to ensure compliance with office policy.
  • Provide feedback on calls to management team.
  • What you’ll like:

  • No late night or weekend work.
  • The flexibility to work either 8am – 5pm or 7am – 4pm, Monday through Friday.
  • You don’t have to drive into the city.
  • Free parking.
  • You can listen to music through your headphones while you work.
  • Dress code is business casual, but you can earn the flexibility to wear jeans if you hit production goals.
  • Great benefits like: You get to choose from 3 different levels of Health Insurance Benefits so that you get exactly what you need based on your situation. We match $1 for $1 up to 6% on your 401(k) contributions. We have an employee stock purchase plan which allows you to purchase company stock at a discounted rate. We believe in a healthy work-life balance, so you’ll start off with 14 days of PTO plus 12 paid company holidays.
  • What you bring:

  • Solid computer skills and experience working with various software applications and document types like Word and PDF.
  • Ability to multi-task within several programs.
  • Ability to type a minimum of 50 words per minute (wpm).
  • A high important on paying attention to detail.
  • Able to conduct professional communication.
  • Repetitive tasks and working at a computer all day doesn’t bother you.
  • Any experience you have renting a house/apartment/condo or with rental properties is helpful.
  • Team oriented and able to work independently.
  • Able to preform in a noisy, distracting, fast-paced environment
  • If this sounds like you or if you want to learn more, apply to the job for the opportunity to talk to one of our recruiters!

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